Policy
Returns & Refunds
Hassle-free returns within 30 days of delivery. No questions asked.
How to Return
1
Initiate Return
Email pinkbunaai@gmail.com with your order number and reason for return within 30 days of delivery.
2
Get Approval
Our team will review and send you a return authorisation within 24–48 hours.
3
Pack & Ship
Pack the item securely in original or similar packaging and ship it to our address using any courier.
4
Receive Refund
Once we receive and inspect the item, your refund is processed within 5–7 business days to the original payment method.
Return Conditions
✓Item is unused and in its original condition
✓Return initiated within 30 days of delivery date
✓Item is packed securely to prevent damage in transit
✗Used, washed, or altered items
✗Items returned after 30 days without prior approval
✗Custom / personalised orders
✗Items marked as "Final Sale" at time of purchase
Damaged or Wrong Item? If you received a damaged or incorrect product, we will cover return shipping and send you a replacement or full refund — your choice. Email us immediately at pinkbunaai@gmail.com with photos.